Terms and Conditions

Last updated: June 25, 2025

Valid until: July 31, 2025

Please read these terms and conditions carefully before using HeyaCare.

Definitions

  • User: Any individual or entity utilising HeyaCare services to request introductions to care professionals
  • Care Professional: Any independent, self-employed individual registered on the HeyaCare platform to offer care services
  • Services: All services provided by HeyaCare, limited to introducing Users to Care Professionals
  • Platform: The website and all associated services offered by HeyaCare
  • Account: The account created by Users and Care Professionals to access Platform services
  • Introduction: The facilitation of initial contact between a User and a Care Professional

Acceptance of Terms

These Terms and Conditions govern your use of this Platform and constitute the agreement between you and HeyaCare. Your access to and use of the Platform is conditional upon your acceptance of and compliance with these Terms.

You affirm that you are at least 18 years old. If you are under 18, you are not permitted to use the Platform.

Service Description and Our Role

HeyaCare operates exclusively as an introduction and referral service. We connect families seeking care services with independent, self-employed care professionals.

We are not a care agency. We do not provide care services directly, employ or manage care workers, or arrange for the provision of personal care services as defined under the Health and Social Care Act 2008.

What We Do

  • Make introductions between families and independent care professionals
  • Facilitate initial contact between parties
  • Verify care professional credentials for introduction purposes only
  • Provide a platform for connection

What We Expressly DO NOT Do

To ensure compliance with CQC regulations, we specifically do not:

  • Provide personal care services
  • Employ, supervise, or manage care workers
  • Monitor the quality of care services provided by care professionals
  • Arrange rotas of care workers on behalf of care recipients
  • Manage replacement of care workers beyond simple additional introductions
  • Continuously review or update care plans
  • Require care workers to attend supervision, wear uniforms, or use specific equipment
  • Set care standards, protocols, or direct how care is delivered
  • Have any ongoing role in the direction or control of personal care after introduction
  • Charge ongoing fees for care services (only one-off introduction fees)
  • Take responsibility for the quality, safety, or suitability of care provided

Independent Contractor Relationship

All Care Professionals on our platform are independent contractors who:

  • Operate their own care businesses
  • Hold their own insurance, DBS checks, and qualifications
  • Set their own rates and terms of service
  • Are responsible for their own tax and legal obligations
  • Work directly for Users, not for HeyaCare
  • Maintain direct contractual relationships with care recipients

Platform Access and Registration

Licence to Use

HeyaCare grants you a limited, non-exclusive, non-transferable licence to access and use the Platform in accordance with these Terms.

Account Registration

To access Platform features, you must register for an Account. All registration information must be accurate, complete, and kept up-to-date. You are responsible for maintaining account confidentiality and all activities under your account.

Technology Limitations

We cannot guarantee uninterrupted, secure, or error-free service. We may suspend, withdraw, or change the Platform without notice.

User Obligations

Users must:

  • Conduct their own due diligence on care professionals
  • Establish direct contracts with care providers
  • Handle all care-related communications directly with care professionals
  • Independently verify insurance, qualifications, and references
  • Provide accurate information when requesting introductions
  • Comply with all applicable laws regarding care services
  • Only request introductions for themselves or those they have authority to represent

Care Professional Obligations

Care Professionals must:

  • Maintain current DBS checks and relevant qualifications
  • Hold appropriate public liability insurance
  • Operate as genuine self-employed individuals
  • Handle all client relationships independently
  • Comply with all applicable laws related to care services
  • Provide accurate information about services and qualifications
  • Work directly for care recipients without HeyaCare involvement in service delivery

Services and Transactions

HeyaCare is not a party to any contract between Users and Care Professionals. All care service agreements are strictly between User and Care Professional. We accept no responsibility for the execution of such services.

Data Protection and Privacy

HeyaCare complies with all applicable data protection laws. See our Privacy Policy for detailed information on data collection, use, and protection.

Limitation of Liability

HeyaCare provides introductions only and accepts no responsibility for:

  • The quality, safety, legality, or suitability of care services provided
  • Actions, omissions, or performance of care professionals
  • Disputes between families and care professionals
  • Any damages arising from care relationships established through our platform
  • The ongoing provision of care services after introduction

HeyaCare shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from use or inability to use our services.

Indemnification

Users and Care Professionals agree to defend, indemnify, and hold harmless HeyaCare from all losses, damages, liabilities, and expenses arising from:

  • Use of the Platform
  • Relationships formed through introductions made via the Platform
  • Breach of these Terms
  • Violation of any law or third-party rights

Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Dispute Resolution and Jurisdiction

Disputes shall be resolved through mediation where possible. If unsuccessful, disputes shall be resolved by arbitration under the Arbitration Act 1996. These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

Termination

HeyaCare may suspend or terminate any Account immediately without notice for breach of these Terms. Users and Care Professionals may terminate their Account by providing written notice.

Disclaimer and Acknowledgment

By using HeyaCare, you acknowledge that:

  • We are an introduction service only, not a care provider or agency
  • All care arrangements are made directly between families and care professionals
  • You use our service at your own risk
  • We make no warranties about care professional suitability
  • We have no ongoing role in care delivery after introduction

General Provisions

These Terms constitute the entire agreement between parties. If any provision is invalid, the remainder stays in effect. We may modify these Terms with 30 days’ notice for material changes.

Contact Information

By using HeyaCare’s services, you agree to these terms and acknowledge that we operate as an introduction service only with no ongoing role in care delivery.

Website Terms and Conditions

Last Updated: [DATE] | Valid Until: 31st July 2025

By using HeyaCare, you agree to these terms. Please read them carefully.

What HeyaCare Does

HeyaCare is an introduction service only. We connect families with independent, self-employed care professionals. We are not a care agency and do not provide care services directly.

Our role is limited to:

  • Making introductions between families and care professionals
  • Facilitating initial contact
  • Verifying credentials for introduction purposes

We do not:

  • Employ or manage care workers
  • Monitor ongoing care quality
  • Arrange care schedules or manage replacements
  • Have any role in care delivery after introduction
  • Take responsibility for care services provided

Using Our Website

  • Age Requirement: You must be 18 or older to use our platform
  • Account Registration: You must provide accurate information and keep your account secure
  • Acceptable Use: Use our platform only for legitimate care introductions in accordance with these terms

Your Responsibilities

As a Family/User:

  • Conduct your own checks on care professionals
  • Make direct arrangements with care providers
  • Verify insurance, qualifications, and references independently
  • Provide accurate information in requests

As a Care Professional:

  • Maintain current DBS checks and qualifications
  • Hold appropriate insurance
  • Operate as a genuine self-employed individual
  • Provide accurate service information

Independent Arrangements

All care arrangements are made directly between families and care professionals. HeyaCare is not involved in these contracts and accepts no responsibility for care services provided.

Our Liability

We provide introductions only. We are not responsible for:

  • Quality or safety of care services
  • Actions of care professionals
  • Disputes between parties
  • Any issues arising from care relationships

Our liability is limited to the maximum extent permitted by law.

Data and Privacy

We comply with data protection laws. See our [Privacy Policy] for details on how we handle your information.

Cookies and Website Use

By using our website, you consent to our use of cookies as described in our [Cookie Policy].

Account Termination

We may suspend accounts for breach of these terms. You can close your account by contacting us.

Changes to Terms

We may update these terms with 30 days’ notice for material changes. Continued use constitutes acceptance.

Consumer Rights

These terms don’t affect your statutory consumer rights under UK law.

  • Questions: support@heyacare.com
  • Governing Law: English law
  • Jurisdiction: English courts